Offline sales products sales term 

Delivery terms

1. Automatic replenishment every week / month ---- Inquiry via phone, Whatsapp (responsibility of Sale executive) or person in charge (PIC). Ask customer the quantity of goods that need to be supplemented to ensure that the customer has enough goods to meet daily needs.

2. Delivery service is currently limited to Perak and Ipoh areas. Shipping charges will be imposed if the order is not within Perak state. The quantity of goods can contact the PIC directly to discuss further.

3. After the new order, arrange goods delivery within 1 to 3 working days (Limited to Ipoh, the area and quantity determine the scheduling time). The delivery date is determined by the quantity. If the areas is not within Perak, the goods delivery will be arranged within 3 to 7 working days after the order is confirmed.

4. Goods will be delivered by a lorry if the location is outside of Perak state. Small number of orders will be arranged for delivery by the shipping company (There is no shipping company at present), all shipping costs will be borned by the customer (payment shall be made before delivery)

5. Cash on delivery --- order a small amount and automatic replenishment - need to open a new order.

6. Bank In Payment --- Payment can be made via bank transfer or bank in to the following bank account once the customers has placed orders with Sale Person or via website or call.

 Bank：  PUBLIC BANK

Account No: 3156490206 

Company Name: CL INDUSTRIES 

(screenshot and send receipt to us)

Once the payment is made, we will send the Invoice via Email or WhatsApp and arrange for goods delivery. (Unless the customer request Cash On Delivery)

7. Deposit Payment --- If the total orders amount exceeds RM3,000, the customer is required to pay 30% deposit upfront before the delivery date and full payment when the goods are delivered.

8. Billing rules ---- We only accept on cash transactions or prepayment transactions except for long-term customers. The credit term for long-term customers is 30 days. Approval shall be obtained by the company if any credit term is given before delivery of goods.

9. All customers who have purchased via our official website and e-commerce platform have obtained on our official website (http://manage.clindustriesmy.com), you can log in directly to view all order updates and monthly statement data.

Refund terms for offline sales products 

1. Non-refundable after sale.

2. If the goods found to be damaged, customer can exchange the goods within one (1) week.

3. If you have purchased any of our products and require replacement of other products, you must exchange them for products which have equal value or below value. If required to be replaced with higher value product, additional payment is required.

4. We are not responsible for any costs incurred during the period of requesting a refund or replacement of the product. (Eg. postage or transportation fee)

5. If any replacement or exchange of products required to be made, you can notify us via Email, WhatsApp, or via our website, we will arrange for replacement within 7 days. You can come to our factory for replacement or exchange of products, this process will take lesser time to be done.

6. Supporting documents (such as receipts) and name are required for replacement or exchange of product.

Delivery terms

1. 每星期/月自动补货---- 我们通过电话，Whatsapp（Sale excutive负责） 或亲临现场询（传统方式）问顾客货品需要补充以确保顾客足够货品解决日常需求。

1. 载送服务目前限于霹雳与怡保区域。如果外坡订单需另付运输费。如果数量订单可以直接联系负责人商谈。

1. 新Order后，在1天到3天内安排送货（限怡保区，以区域，数量决定安排时间）。 怡保以外范围以数量为主区域为次决定送货日期，确定订单后在3天至7天安排送货。

1. 怡保以外范围足够数量公司将派出罗里载送，而数量少的order安排以运输公司送货（目前还没运输公司），所有运输费需顾客承担（需先付款）

1. 货到付款（传统旧顾客方式）--- 以order少量与自动补货 -需开单点货

1. Bank In付款 --- 顾客通过手机向Sale Person 下单或网站下单，顾客需先Bank In 

Bank：  PUBLIC BANK

Account No: 3156490206 

Company Name: CL INDUSTRIES 

(screenshot and send receipt to us)

1. Deposit 付款--- 如果数目超过RM3000以上顾客将要求收取30巴仙DEPOSIT,发货当天需全额付款.

1. 放帐条规---- 一般以现金交易或事先付款交易为标准，除非特别顾客（旧大型长期顾客）以一个月账期为限定。如果任何账期顾客需有公司批准才能开单出货。

1. 所有在我们官方网站和电商平台购买过的顾客都已获得在我们官方网站（http://manage.clindustriesmy.com）的自理账号，可以直接登入来查看所有订单更新与每个月的statement 数据。

Refund terms

1. 货品出售后不能退款
2. 货品出售后一个星期保加，如遇到任何品质损坏（不包括人为损坏）都可以以一对一更换。
3. 如已购买我方任何产品要求更换其他我们公司产品，必须换于同等价值商品或低于其价值商品，如果要求更换于更高价值商品需要另外补款。
4. 要求退款或更换产品期间所产生的任何费用于时间损失我方介不负责（邮费或交通运输费）
5. 更换货品方式可以通过Email，WhatsApp， 网站通知我们， 然后再安排在7天内更换，如果到本公司工厂直接更换可以更快的时间里解决。
6. 更换时需要提供单据，姓名。